Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Reasons for Returns:
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size if you choose to accept or offer size exchanges to your end customers.
SHIPPING SPEEDS & PRICING
Usually it takes 2-7 business days to create apparel products (t-shirts etc.). Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out.
97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.
|USA||3-5 business days via USPS
3-8 business days via FedEx SmartPost
|1-3 business days via FedEx|
|Canada||5-10 business days without tracking||1-5 business days via FedEx|
|Australia||5-10 business days without tracking||1-5 business days via FedEx|
|International from USA||5-20 business days without tracking||1-5 business days via FedEx|
|International from Europe||5-10 business days to Europe
10-20 business days worldwide
|1-5 business days via FedEx|
|USPS First-Class Mail||3-5 business days||Yes||This is ideal for lightweight packages and it's the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.|
|USPS Priority Mail||1-3 business days||Yes||Shipping times for Priority Mail are typically quicker than First-Class.|
|FedEx Smart Post||2-7 business days||Yes||FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.|
|USPS ParcelSelect||2-8 business days||Yes||-|
|FedEx Ground||1-5 business days||Yes||Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.|
|FedEx 2 Day||2 business days||Yes||All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.|
|FedEx Standard Overnight||Next business day – afternoon||Yes|
|DHL Expedited||3-6 business days||Yes||Similar to FedEx Smart Post, final delivery is completed by USPS.|
International from USA
|International Economy Without Tracking||5-20 business days worldwide; 5-12 to Canada||No||This service is comparable to USPS First-Class Package Int'l. USPS First-Class Int'l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.|
|International Economy With Tracking||7-16 business days worldwide; 4-8 days to Canada||Yes||Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.|
|USPS First-Class Package Int'l||10-20 business days||Yes||Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.|
|USPS Priority Mail Int'l||6-10 business days||Yes||-|
|FedEx Ground||2-7 business days to Canada only||Yes||Ideal for heavy international ground deliveries to Canada.|
|FedEx International Economy||2-5 business days; 2-3 days to Mexico and Canada||Yes||All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.|
|FedEx International Priority||1-3 business days; next-day in Canada and Mexico||Yes|
International from Europe
|International Economy Without Tracking||5-10 business days to Europe; 10-20 days worldwide; 1-3 days to Latvia||No||Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered.|
|FedEx International Economy||4-6 business days;||Yes||-|
|FedEx International Priority||1-3 business days;||Yes||All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.|
|Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
Worldwide: Afghanistan, Arab Emirates, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Democratic People's Republic of Korea, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territory, Philippines, Qatar, Republic of Korea, Saudi Arabia, Singapore, SriLanka, Syrian Arab Republic, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen
SATISFACTION GUARANTEE (RETURN POLICY)
If you're not happy with a purchase that you made for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - we do not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
For any return please refer to this link: https://fineartamerica.com/returnsstep1.html?newrma=true
Fine Art America has the largest print-on-demand fulfillment network in the world. They have 16 manufacturing centers located in 5 countries. Each manufacturing center can ship products to any destination in the world. When you place an order, we'll automatically route your order to the nearest manufacturing center in order to minimize shipping costs and speed up delivery times.
All products require 2 - 3 business days to print and manufacture before shipping. Products will ship from the manufacturing facility located nearest to your destination address.
Gift cards are delivered instantly via e-mail.
Please note - even if you select "overnight" as your shipping method, we still need the time (above) to actually print, assemble, and package your order. Everything at Fine Art America is printed and manufactured "on demand". We don't have any pre-made products sitting on our shelves.
As soon as your order ships, we'll send you an e-mail confirmation with a tracking number included in the e-mail. We send the e-mail to the e-mail address that you provided when you placed your order.
If you want to check on the status of your order at any time, just login to your account here on Fine Art America and then click on your "Purchases" page.
You can login by going here: